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CANCELLATION AND RESERVATION POLICIES

Coldwater Excursions offers the most popular eco tours and outdoor activities in 30A and Panama City Beach, Florida. In order to accommodate each of our guests, all of our excursions are exclusive, and by reservation only. We want to ensure that you and your family have the chance to experience the awe found in nature and the excitement of discovery that our tours offer. For this reason, we have limited availability - so book your eco tour today! Our secure credit card reservation system makes it easy.

Cancellation and changes

In order to maintain our commitment to all of our guests, Coldwater Excursions operates with the following cancellation and refund policy for reserved tours:

  • Up to 72 hours or more prior to your reserved excursion - 100% refund
  • Less than 72 hours prior to tour date, and we will try to resell your tickets if we can not then no refund will be issued
  • No shows and late arrivals - no refunds
  • Date changes - subject to availability

Please remember that on the day of your tour, you must bring your credit card and a valid form of ID.

Full refund if we cancel due to weather conditions. We reserve the right to cancel any trips due to weather or other circumstances. If this happens we will do our best to reschedule you into another time and date if you're available, if not we will refund your money.

Changes to your reservation or cancellations can be requested via email at adventure@coldwaterexcursions.com or by calling us at (850) 358-8343. All changes are subject to availability.

For Gear Rentals
A full refund will be issued for gear rental reservations if canceled at least 36 hours in advance. Single day rentals can be canceled due to bad weather conditions or high surf. Please note that during double red flags we will not offer beach rentals.

In order to provide you with the rented gear, you must bring your credit card and a valid form of ID so it can be delivered to you.

Inclement Weather Conditions

We at Coldwater Excursions aim at providing an amazing experience to our guests in a safe environment. If severe weather affects any of the spring locations where we conduct guided tours we will either cancel and refund or offer alternative tours. Please observe that only the tour operator will make weather related cancellations based upon unsafe weather conditions and only on the day of the tour. In the unfortunate circumstance of a cancellation due to weather, this will be made on the day of the event as soon as the tour operator determines the existence of weather that is outside of our operating policy and considered unsafe. Guests will be notified of this and provided the option of an alternative date or a refund. Please understand that No weather cancellations will be accepted from guests.

Late Arrivals

Please keep in mind that we run on a very tight schedule. So out of respect for our other guests we can not wait for anyone who is running late but we can give you directions to the boat launch.

Charges to your Credit or Debit Card

Your credit card will be charged by Coldwater Excursions as soon as your requested tour has reached the minimum guest count - this can be anytime between when you made your reservation and the date of your tour.

Prices and Exchange Rates

Prices are quoted and charged in US dollars.

Refunds to your Credit or Debit Card

If a refund applies the processing time will be 48-72 hours and it may take up to 7 days to show in your account depending on your bank.

Credit Card Safety

ColdwaterExcursions.com wants you to feel safe when making a secure reservation online. For this reason we use Secure Socket Layer (SSL) technology to encrypt the communication between you and our website; your credit card and other sensitive information when you make reservations for our tours are managed by Xola, Inc. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.

On the day of your tour, you must bring your credit card and a valid form of ID.

Questions

If you have any questions regarding these policies, please email us at adventure@coldwaterexcursions.com or if you’d like to speak to someone in person, please call us at +1 (850) 358-8343.

Thank you for choosing Coldwater Excursions!

Agreement to this policy

By booking any of our tours and gear rentals, you agree to this published cancellation and reservation policy.