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Reviews Terms of Service

Coldwater Excursions is dedicated to publishing all customer feedback. We encourage you to write personal experience reviews in a rich narrative, detailed and helpful to our business and our clients. We do our best to provide our tour and rentals users with the best experience possible. Our goal is receive feedback from you to keep improving our service to 30a and Panama City Beach visitors with the best possible experience in each visit. We will only remove feedback that violates the following content policies:

Verified Client: We only publish reviews from people that have actually have been in one of our tours and/or who have rented one of our beach gear equipment.

Personal experience: We want to hear about your firsthand consumer experience, not what you heard from other clients or other people. Please try to tell your own story without resorting to broad generalizations and conclusory allegations.

Accuracy: Feel free to express your opinions but please make sure your review is factually correct, and that it doesn’t exaggerates or misrepresent your experience.

Demanding payment: Beyond simply asking for a refund to remedy a bad experience, you should not try to remove, edit or posting reviews as a way to obtain a refund from our company. Please get in contact with our management team and we will be sure to make things up to you.

Privacy and confidential information: Don’t post reviews that contain your personal information or from other or another person’s, including phone numbers, emails, any physical or mailing address, credit card information, or any form of ID information.

Keep it clean: Please Don’t use obscene, profane, or any type of offensive language.

Threats: We will remove reviews that represent personal attacks or threats on others.

Hate Speech/Discrimination: We won’t allow reviews that advocate against groups of people based on their race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity.

Off-topic reviews: Don’t post reviews based on someone else’s experience, or that are not about the specific place or agency that you’re reviewing. Reviews aren’t meant to be a forum for general political or social commentary or personal rants.

Advertising/Promotion: We will remove reviews that are self promotional or that highlight a competitor

Spam: Don’t spam. Write a genuine report of your experience with the place. Don’t include promotional commercial content, don’t post URL’s or phone numbers, don’t post the same content multiple times

Conflict of interest: We don’t allow reviews from our own team or their family members. 

Illegal content: Don’t post reviews that contain or link to unlawful content, like links that facilitate the sale of prescription drugs without a prescription.

Copyrighted content: Don’t post reviews that infringe others’ rights – including copyright.

Sexually Explicit Material: We don’t allow reviews that contain sexually explicit material.

Impersonation: Don’t post reviews on behalf of others or misrepresent your identity or connection with our business. Reviews are personal and exclusively for clients of this veterinary hospital.

Review updates: Updates on reviews should reflect a new experience or interaction with our eco tour and beach gear rental company. If you’d like to add new insights to a previous experience, you can ask us to edit it with your new comments.

If you have any questions or concerns please give us a call at (850) 358- 8343or email us to feedback[at]coldwaterexcursions[dot]com.